Category Archive for: 'Articles'
Customer Service Anyone?

Focusing on your customers’ needs and providing excellent service is a powerful way to grow your organization and earn loyalty in your field of business. This takes great effort and a special understanding of what “customer service” is all about.

Interview Questions

A lot of seasoned managers focus on assessing technical competence when hiring don’t even think about assessing the critical behavioral traits like teamwork, manageability, and decision making. If you’re looking for a quick and dirty formula, here are my top ten questions to ask when interviewing someone for a managerial position in your organization. You’ll need to scale them down if you’re interviewing for a front-line position.

Strategic Human Resources

Human Resources as a strategic partner helping organizations achieve their overall objectives is generally an alien concept to many business owners and regional organizations despite the magnitude of leverage HR can provide. Human Resources remains a support function in most organizations in the Middle East region in defiance to the increasing rhetoric and focus on the value of optimizing and aligning human capital.

Optimizing National Performance

In part 2 of a two-part series, we explore the challenges of creating a viable and sustainable emiratization program. Over the next three issues. We will follow the career challenges of a newly graduated national – Hamad – to demonstrate best practice in training, retaining and optimizing the performance of national employees.

To Train or Not to Train?

Training is one of the most used interventions to upgrade national employees’ skills, knowledge, and abilities. However, in most organizations, employees are sent to training without being told what is expected of them prior to the training and they are not debriefed properly at the conclusion of the training program. Additionally, training action plans are often ignored and neglected despite their importance to both organization and individual – Part 1 of 2.